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Our Returns Policy

1. How to return my order?

If you are not 100% happy with your online purchase(s) upon receipt, please contact us within 7 days to arrange a return. You can contact us by phoning our Customer Service team on 091 753 239 or by emailing us at info@gfurniture.ie

Please email us and include the following information:

  • Your order number
  • The name of the item you wish to return
  • Inform us of your preferred return option

We will respond to your message as quickly as we can and process your refund once the item has been returned.

Return terms & conditions:

  • To receive a full refund for your online order, the item must be in a resaleable, "as new" condition and be in the original, undamaged packaging.
  • It is your responsibility to return the item to one of the appropriate return locations.
  • If unable to return your product(s) we will arrange collection during normal business hours (Monday to Saturday) if requested. In such circumstances, a charge of €100 will apply to cover the cost of collecting and returning the item(s).
  • Any item(s) out of packaging will incur a minimum 30% restocking fee, along with the €100 collection fee.
  • Accessory & furniture items will be returned at the customer's own expense should the product be unsuitable.
  • We will not reimburse any costs accrued using alternative return methods other than the options provided to you.
  • Refunds will be processed to the original payment method used at the time of purchase usually within 10 working days.
  • Special orders cannot be returned.

Online returns exclusions:

We are unable to offer a return on the following products:

  • Made to Order item(s), Floor models, or Display models.
  • For hygiene reasons Mattresses which have been removed from their original packaging may not be returned.

2. How to return a damaged product?

When the product is damaged, please contact us immediately. You can contact us by emailing info@gfurniture.ie or by phoning our Customer Service Team on 091 753 239.

Please include the following information:

  • Your Order Number
  • The name of the item you received is damaged/defective
  • Photo of damaged/defective item
We will respond to your message as quickly as we can.

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