1. How to return my order?

If you are not 100% happy with your online purchase(s) upon receipt, please contact us within 7 days to arrange a return. You can contact us by phoning our Customer Service team on 091 753 239 or by emailing us at info@gfurniture.ie

Please email us and include the following information:

• Your order number
• The name of the item you wish to return
• Inform us of your preferred return option

We will respond to your message as quickly as we can and process your refund once the item has been returned.

Return terms & conditions:

• To receive a full refund for your online order, the item must be in a resaleable, "as new" condition and be in the original, undamaged packaging.
• It is your responsibility to return the item to one of the appropriate return locations.
• If unable to return your product(s) we will arrange collection during normal business hours (Monday to Saturday) if requested. In such circumstances, a charge of €100 will apply to cover the cost of collecting and returning the item(s).
• Any item(s) out of packaging will incur a minimum 30% restocking fee, along with the €100 collection fee.
• Accessory & furniture items will be returned at the customer's own expense should the product be unsuitable.
• We will not reimburse any costs accrued using alternative return methods other than the options provided to you.
• Refunds will be processed to the original payment method used at the time of purchase usually within 10 working days.
• Special orders cannot be returned.

Online returns exclusions:

We are unable to offer a return on the following products:

• Made to Order item(s), Floor models, or Display models.
• For hygiene reasons Mattresses which have been removed from their original packaging may not be returned.

2. How to return a damaged product?

When the product is damaged, please contact us immediately. You can contact us by emailing info@gfurniture.ie or by phoning our Customer Service Team on 091 753 239.

Please include the following information:

• Your Order Number
• The name of the item you received is damaged/defective
• Photo of damaged/defective item

We will respond to your message as quickly as we can.