Returns & Refunds Policy

At G Furniture & Carpets, we want our customers to shop with confidence. This policy explains your rights when returning an online purchase, cancelling an order or reporting a faulty or damaged product.

Our returns policy is designed to reflect applicable Irish consumer protection legislation, including the Consumer Rights Act 2022.

 

1. How to Return an Online Order

If you change your mind about an eligible online purchase, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

To cancel your order, please contact our Customer Service team within this 14-day period.

Phone: 091 753 239

Email: info@gfurniture.ie

Please provide the following information where possible:

• Your order number

• The name of the item you wish to return

• Your preferred return method

You may also notify us of your decision to cancel by sending a clear written statement to our business address.

Once you have notified us of your cancellation, you have a further 14 days to return the goods.

For orders containing multiple items delivered separately, the cancellation period generally begins when you receive the final item.

 

2. Return Terms & Conditions

For eligible online change-of-mind returns, the following conditions apply:

• Customers are responsible for the direct cost of returning unwanted goods, where this has been properly disclosed before purchase.

• Products should be handled only to the extent reasonably necessary to establish their nature, characteristics and functioning.

• We recommend retaining the original packaging to help protect furniture during return transportation.

• Original packaging is not an absolute requirement for exercising your statutory cancellation rights.

• Items should be securely packaged and protected against damage during transportation.

• Where goods have been handled beyond what is reasonably necessary to inspect them, a lawful deduction may be made to reflect any resulting reduction in value.

• No automatic restocking fee applies to returns made under your statutory cancellation rights.

These conditions do not affect your legal rights regarding faulty, damaged or misdescribed goods.

 

3. Returning Large Furniture & Return Costs

For eligible online purchases returned due to a change of mind, customers are responsible for arranging and paying the direct cost of returning the goods to G Furniture & Carpets, where this responsibility has been properly disclosed before purchase.

For bulky furniture items that cannot normally be returned by post, including sofas, beds, wardrobes and dining tables, the return transportation cost is estimated at a maximum of approximately €150.

This is an estimated maximum cost, not a fixed return fee. The actual cost will depend on the item, location and transportation arrangements.

Customers may arrange their own suitable return transportation to:

G Furniture & Carpets

Unit 1, Northpoint Retail Park

Tuam Road, Galway, H91 Y2YT

Customers should contact our Customer Service team for return instructions before arranging transportation.

Where goods are faulty, damaged or otherwise do not conform to the sales contract, G Furniture & Carpets will cover the applicable return costs as required by Irish consumer law.

 

4. Refunds

If you exercise your statutory right to cancel an eligible online purchase, we will refund the payments due to you under consumer law.

This includes the cost of the returned goods and applicable standard outbound delivery charges.

Where you selected a more expensive delivery option than our least expensive standard delivery service, the additional delivery cost is not refundable.

Refunds will be processed without undue delay and no later than 14 days after we are informed of your decision to cancel.

However, unless we have offered to collect the goods, we may withhold your refund until we have received the goods back or you have provided evidence that they have been returned, whichever occurs first.

Refunds will be issued using the original payment method unless you expressly agree otherwise.

Where applicable, lawful deductions for diminished value may be made if goods have been handled beyond what is reasonably necessary to inspect them.

 

5. Special Orders, Clearance Furniture & Mattresses

Special Orders and Made-to-Order Furniture

Goods made to a customer's individual specifications or clearly personalised may be excluded from the statutory 14-day cancellation right.

An item being described as a special order does not automatically mean that it is exempt from cancellation.

Clearance Furniture, Floor Models & Display Models

Products purchased online from our clearance range, including floor models and display models, remain subject to applicable statutory cancellation rights.

Any known defects or imperfections will be communicated before purchase.

Mattresses

Mattresses purchased online are generally subject to statutory cancellation rights.

Removing protective packaging does not automatically remove the right to cancel.

Customers may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to inspect the mattress.

Any applicable hygiene-related exclusions will be assessed in accordance with consumer protection legislation.

Nothing in this section affects your statutory rights where goods are faulty or not as described.

 

6. How to Return a Damaged or Faulty Product

If you receive a damaged, defective or incorrect item, please contact our Customer Service team as soon as possible.

Phone: 091 753 239

Email: info@gfurniture.ie

Please include the following information where available:

• Your order number or other proof of purchase

• The name of the affected product

• A description of the fault or damage

• Photographs of the issue, where possible

Our team will review your enquiry and contact you regarding the appropriate resolution.

Under the Consumer Rights Act 2022, customers have statutory rights when goods are faulty, not as described or otherwise fail to meet the requirements of the sales contract.

Where a qualifying issue becomes apparent within 30 days of receiving the goods, customers may be entitled to terminate the contract and receive a refund.

After this period, customers may be entitled to a repair or replacement, or, where legally appropriate, a price reduction or refund.

Depending on the circumstances, statutory remedies may remain available for up to six years.

Where G Furniture & Carpets is legally responsible for faulty or non-conforming goods, the customer will not be charged for the applicable return or collection costs.

Your statutory rights are not affected by this returns policy.

 

7. In-Store Purchases

The statutory 14-day cooling-off period generally applies to eligible online and other distance purchases, rather than purchases completed in our physical showroom.

For in-store purchases, customers do not automatically have a statutory right to return goods simply because they have changed their minds.

Any voluntary change-of-mind returns for in-store purchases are subject to the terms agreed at the time of sale.

Your statutory rights regarding faulty, damaged or misdescribed goods apply to both online and in-store purchases.

 

8. Cancellation Form

You may use the following form to cancel an eligible online purchase.

You are not required to use this form, provided you clearly communicate your decision to cancel within the applicable cancellation period.

To: G Furniture & Carpets

Unit 1, Northpoint Retail Park, Tuam Road, Galway, H91 Y2YT

Email: info@gfurniture.ie

I/We hereby give notice that I/we cancel my/our contract of sale for the following goods:

Product(s):

Order number:

Ordered on:

Received on:

Customer name:

Customer address:

Date:

Signature (only if submitted on paper):

 

9. Contact Us

If you have any questions about returns, refunds or your statutory consumer rights, please contact our team.

G Furniture & Carpets

Unit 1, Northpoint Retail Park

Tuam Road, Galway

H91 Y2YT

Phone: 091 753 239

Email: info@gfurniture.ie

Website: www.gfurniture.ie

Nothing in this policy excludes or limits your statutory rights under Irish consumer protection law.